You're the voice, banana-bettors

According to voice-enabled e-commerce solution provider VeCommerce, the system is believed to be one of the world's most advanced natural language speech-recognition applications, with 95 per cent accuracy.

The VeCommerce service allows TAB account holders to place anonymous, routine bets and race enquiries using a non-operator telephone method. The system registers the customer's instruction through natural voice recognition, said Paul Magee, VeCommerce's managing director.

Magee claimed the system was "more accurate than an human operator. It won't make a mistake," he said.

Following an 18-month trial among 300 TABQ customers, the speech recognition wagering system proved only 95 per cent reliable, according to the vendor. Magee attributed the 5 per cent error rate to users with "particularly heavy accents", in which case the computer asked the user to repeat their request until it registered successfully. If users' bets were not accepted by the system, a live operator would be on call upon a keypad prompt, Magee said.

"Tens of thousands" of bets were placed during the testing phase, according to Magee. TABQ and VeCommerce were "surprised" by the strong uptake among older punters, although Magee conceded that the companies may have overlooked the "urban" demographic of this group during trials.

Users enjoyed the privacy the service offered. It saved them the "embarrassment" of placing cheap bets over the counter or to a telephone operator, Magee said. "Serious" high-rollers placing expensive bets exploited TeleBet Express to "retain a degree of confidentiality", he said.

TABQ implemented the solution to meet rising customer demand for telephone-based gambling services. The product is scalable, according to Magee, with a 10,000-user capacity. "This is the way of dealing with delays caused by not having operators in peak periods," he said.

TABQ is also expecting significant cost-savings from the investment. The solution allows it to avoid overheads associated with building an additional call centre and paying operators' salaries.

TeleBet Express will be deployed to TAB branches across other states early next year, according to Magee, with NSW and Victoria the next states in line.

VeCommerce plans to also offer multilingual voice-enabled phone betting solutions to the Australian and New Zealand markets.

Caltex is in negotiation with the vendor to create voice-activated B2B procurement solutions, VeCommerce said. Local ticketing and transport companies are also considering partnering with the vendor to build real-time, voice-enabled transport timetable information, Magee said.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Helen Han

PC World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?