Email not so business-critical

The Project Media survey, Email Usage, March 2000, classified inappropriate email as "nuisance" text or graphic material containing rude or racist jokes and pornography; and "dangerous" or "problematic" information such as slander or company secrets.

Anecdotal evidence from 566 managers and employees from small to large local businesses also showed that web surfing comprised "wasted" company time, with workers hitting share price, employment, banking, travel and entertainment sites on the job.

Furthermore, 20 per cent of managers were unaware of inappropriate emails circulating their organisation.

In contrast, 20 per cent of employees across all types of organisations suspected there were inappropriate emails in their workplace, the report said.

"Employees and employers have very differing views as to what's going on," said Narelle Behn-Carey, marketing manager, Content Technologies. "Frankly . . . that gap is the biggest concern right now if you're running a business. You're not aware of what's happening out there."

"Management hasn't understood the value of email as a corporate asset," Behn-Cary asserted.

"Business value" issues such as productivity loss, confidentiality breaches through data theft, IT infrastructure drain, a poor corporate reputation and damaged employee morale were the top management concerns identified in the study.

Chris Heslop, Content Technologies' global marketing director, suggested Australia needed to lift its game in implementing uniform corporate email usage policy.

Heslop's formula for secure email policy was based on "balancing the privacy interests of employers, employees, unions, HR departments, customers and partners".

However, Behn-Carey pointed out that policy enforcement would be "difficult" due to different degrees of stringency and cultural factors across industries. "Organisations set their policies on the organisations they want to be," she said. "Some are more lenient than others."

The defence and finance sectors had the most rigorous email policies, with more "relaxed" rules in the media, Heslop said.

Behn-Carey suggested a "compromise" factor would create the fairest email usage policy. "Companies have to understand there's privacy of the individual. They have a duty of care to protect trade secrets (but also) their employees and customers," she said.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Helen Han

PC World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?