Users still having problems downloading WinXP beta

An unspecified number of users on Tuesday continued having problems downloading a preview version of Microsoft Corp.'s Windows XP operating system, set for final release in October.

Around 50,000 users signed up to receive a 600M-byte download of the Windows XP beta, but glitches in the registration process kept some users from receiving valid user IDs and passwords needed for the download process.

With the launch of its .Net strategy a year ago, Microsoft has fully embraced the concept of providing software as a service via the Internet. But problems such as this one and the one that plagued the company's instant messaging service in the past week have observers questioning whether Microsoft will be able to pull off its vision.

The vast majority of users enrolled in the program back in March with more trickling in when Microsoft officially announced the beta download last week. Users were asked to pay US$9.95 for the software and were told they would receive a password via e-mail to initiate the download once their payment and registration information had been confirmed.

Microsoft began sending out batches of 5,000 passwords at a time starting last week, but a number of users complained that their passwords did not work correctly or that they had not received the information at all. While a Microsoft representative claimed all of the problems have been fixed, Conxion Corp. -- one of the company's partners managing part of the download process -- confirmed that some users are still facing problems, according to a Conxion spokeswoman.

Users flocked Tuesday to a message board on Microsoft's Web site with many grumbling about the problem.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Ashlee Vance

PC World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?