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ACCPAC Launches Aggressive Challenge to etc

  • 02 October, 2003 16:08

<p>Hosted Service a Superior Alternative to and Other Online CRM Providers; Offers Extensive Customisation and Local Service and Support</p>
<p>Sydney, 2nd October, 2003 -- ACCPAC Australia, a provider of end-to-end business management applications to the small and middle-market, and part of ACCPAC International, Inc., a subsidiary of Computer Associates International, Inc. (NYSE: CA), announced today at its annual ACCPAC Partnership 2003 Conference being held in Sydney, the launch of™ (, a new local online service that provides Customer Relationship Management (CRM) to businesses of all sizes.</p>
<p> matches the online convenience and features of providers such as, UpShot and others, but with key differences that make a superior choice. These key differences include:</p>
<p>• The option to move to or from traditional "on-site" deployment at any time, for any reason;
• Local service and support through an established, worldwide channel of more than 650 ACCPAC CRM Solution Providers, Certified Consultants and Development Partners;
• Integration with back office accounting;
• Advanced customisation capabilities, and;
• Affordable, competitive pricing as low as AUD$25 per user, per month.</p>
<p>" offers a value proposition that raises the bar for every online CRM vendor," said ACCPAC Australia Pacific’s Senior Vice President and General Manager Daithi Holden.</p>
<p>"Businesses don't want to be handcuffed to inflexible vendors that try to lock them in to a particular technology or platform. is based on our award-winning on-premises CRM offering. As such, businesses can subscribe to with the peace of mind that comes with knowing they can deploy the same solution internally at any time, without having to rewrite customisations or retrain staff. In addition, whether the best choice is on site or online, our global reseller and consultant channel is available for local service and support."</p>
<p> effectively serves the growing demand for CRM solutions that are affordable, flexible, can be implemented quickly, and are available to users wherever they may be located. According to Hugh Bishop, Senior Vice President of Emerging Technology Intelligence at industry analyst firm Aberdeen Group, worldwide sector spending in the CRM online market is expected to climb from US$189 million in 2002 to US$1.99 billion by 2006.</p>
<p>Total CRM spending for 2003, according to Aberdeen, is forecasted to be US$15.4 billion (CRM Spending and Satisfaction Report, February 2003, Aberdeen Group).</p>
<p>Hosted CRM Or On-Site CRM -- Your Choice</p>
<p>Businesses subscribing to can easily convert to award-winning ACCPAC CRM deployed on-site, and vice-versa, whenever they determine it best suits their needs. No other online CRM service offers this flexibility. There is no loss of data, no loss of customisations, and no retraining costs. It's a simple, easy transition process for the users, since the CRM user interfaces and other key components are the same whether the solution is hosted or deployed on-site.</p>
<p>Local Point of Contact for Service and Support</p>
<p> services are supported by a substantial, growing global network of consultants and resellers who can provide needs analysis as well as advisory, customisation, training and other services to ensure businesses get maximum value from their hosted CRM service. There are already more than 650 ACCPAC CRM Solution Providers, Certified Consultants and Development Partners worldwide available to assist businesses with their subscription.</p>
<p>Integration to the Back Office</p>
<p> integrates, automatically, with the award-winning ACCPAC Advantage Series accounting system, which is also available as a hosted subscription service, providing users with access to additional key information and functionality such as customer transaction data, credit availability, and order processing.</p>
<p>Advanced Customisation Capabilities</p>
<p>Unique among online CRM offerings, offers a higher degree of customisation and integration capabilities than online competitors. provides extensive report and screen customisation as well as user defined workflows and user security administration.</p>
<p>Two Affordable Service Offerings</p>
<p> is available in either an Enterprise or SalesTeam service offering. Enterprise provides fully integrated Sales Force, Marketing, and Customer Care automation. SalesTeam is designed for businesses that only need Sales Force Automation, or who want to gradually phase in implementation of additional CRM components over time. The total number of users is unlimited for both Enterprise and SalesTeam.</p>
<p>Pricing and Availability</p>
<p>Subscriptions to services are available now. ACCPAC CRM SalesTeam starts at AUD$1,500 per year for a specially packaged 5 named users subscription (AUD$25 per named user per month), or AUD$75 per named user per month for over 5 users. ACCPAC CRM Enterprise subscriptions start at AUD$100 per named user per month. Both Enterprise and SalesTeam support an unlimited number of users. In addition, all subscriptions come with four comprehensive, self-paced multimedia-training courses. Training sessions are online and can be viewed at any time. More advanced instructor-led training is also available. A free 30-day trial subscription is available for businesses to fully evaluate the products "live". To subscribe, visit or contact an authorised ACCPAC CRM Solution Provider. To locate an ACCPAC CRM Solution Provider, call 1800 262 620, or visit</p>
<p>About ACCPAC</p>
<p>ACCPAC International, Inc., a subsidiary of Computer Associates International, Inc. (NYSE: CA), provides small and mid-size businesses a broad range of end-to-end business management applications designed to enhance customers' competitive advantage. Product lines include ACCPAC Advantage Series, ACCPAC Pro Series, ACCPAC HR Series, ACCPAC Business Analysis Suite, ACCPAC eTransact, ACCPAC Exchange, ACCPAC CRM, ACCPAC CRM SalesTeam, ACCPAC Warehouse Management System, ACCPAC ePOS, ACCPAC Insight, Simply Accounting, FAXserve and ACCPAC Messenger.</p>
<p>Based in Pleasanton, Calif., USA, with offices in Australia, Canada, India, Ireland, the Middle East, the Netherlands, South Africa, Southeast Asia and the United Kingdom, ACCPAC has more than 500,000 customers and more than 7,000 channel partners in more than 130 countries worldwide. For more information about and our products, call 1800 262 620, or visit ACCPAC at, or</p>
<p>Press Contacts</p>
<p>Daithi Holden
ACCPAC Australia Pacific Inc.
(02) 8572 9000</p>
<p>Niki France
N2N Communications
(02) 9450 0582</p>
<p>ACCPAC, the ACCPAC logo and the ACCPAC product names mentioned herein are registered trademarks or trademarks of ACCPAC International, Inc. in Australia, the United States and other countries.</p>

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