Software lets IT managers monitor instant messaging

Software from FaceTime Communications Inc. allows IT managers to log what employees are saying over Internet instant messaging services, and to control who has access to such services.

The software can track the use of America Online Inc.'s AIM service, Yahoo Inc.'s Yahoo! Messenger and Microsoft Corp.'s MSN Messenger, FaceTime said in a statement Monday.

IM Auditor 2.0 is aimed at financial securities traders and other groups needing to demonstrate compliance with regulations requiring the logging of communication with clients, but its audit capabilities could find a use elsewhere.

The software sits on a server behind the corporate firewall, filtering and logging traffic to and from the messaging services, the statement said.

IM Auditor 2.0 allows administrators to map instant messaging screen names or identities to their employee directory. This enables auditors to identify who said what, and allows managers to control access to the messaging services. Reports and logs of usage can be prepared for individual users or for groups of users, to simplify auditing and regulatory compliance monitoring.

The software is already used by two securities traders: Banc of America Securities LLC and Thomas Weisel Partners LLC, according to the FaceTime statement.

FaceTime also offers software to help companies manage customer service over instant messaging services.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Peter Sayer

Computerworld
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?