Bug Bites Dell Notebooks

Dell Computer says a limited number of notebooks purchased last year between February and November have a memory bug that has some owners experiencing system hang-ups and Windows "blue screen" errors.

The bug can corrupt or destroy files, and the notebooks' memory modules must be replaced, says Rob Crawley, a Dell spokesperson.

Affected are Latitude Cpia, CpiR, CPt, Cpx, and CS models along with Inspiron 3500, 3700, 7000, and 7500 models, according to Dell representatives. Dell has posted a downloadable diagnostic software program that checks notebooks for the bug.

The root of the memory bug is traced to an undisclosed component vendor that supplied Dell with faulty RAM modules. When affected computers go into "sleep mode," user data is sent to the system's flawed RAM.

The data stored in RAM can become corrupted or lost, Crawley says. Until a notebook owner can replace the machine's memory modules, Dell suggests changing the suspend settings using the basic input/output system software from "suspend to memory" to "suspend to disk."

Dell identified the flaw two weeks ago and began notifying customers by mail of the problem. Crawley says affected laptop owners would be sent new memory modules and could also arrange to have a Dell technician install the memory at the customer's request at no charge.

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Tom Spring

PC World
Show Comments

Essentials

James Cook University - Master of Data Science Online Course

Learn more >

Mobile

Victorinox Werks Professional Executive 17 Laptop Case

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?