Bug Bites Dell Notebooks

Dell Computer says a limited number of notebooks purchased last year between February and November have a memory bug that has some owners experiencing system hang-ups and Windows "blue screen" errors.

The bug can corrupt or destroy files, and the notebooks' memory modules must be replaced, says Rob Crawley, a Dell spokesperson.

Affected are Latitude Cpia, CpiR, CPt, Cpx, and CS models along with Inspiron 3500, 3700, 7000, and 7500 models, according to Dell representatives. Dell has posted a downloadable diagnostic software program that checks notebooks for the bug.

The root of the memory bug is traced to an undisclosed component vendor that supplied Dell with faulty RAM modules. When affected computers go into "sleep mode," user data is sent to the system's flawed RAM.

The data stored in RAM can become corrupted or lost, Crawley says. Until a notebook owner can replace the machine's memory modules, Dell suggests changing the suspend settings using the basic input/output system software from "suspend to memory" to "suspend to disk."

Dell identified the flaw two weeks ago and began notifying customers by mail of the problem. Crawley says affected laptop owners would be sent new memory modules and could also arrange to have a Dell technician install the memory at the customer's request at no charge.

Join the PC World newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Tom Spring

PC World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?