Much ado about ASPs

In fact, Rob Kirkey, of CRM software vendor Great Plains, compared the success of remotely hosted software, to date, with Seinfeld character George Costanza, who "sold a show about nothing for millions of dollars".

The key to ASP success, according to Citrix's business development manager, Phil Osborne, is in promoting reliability and simplicity of remotely hosted software products. He cited a local (unnamed) ASP customer, which he said had requested remotely hosted software be made accessible, literally, by use of an "on-off" switch. "They don't want to be given instructions about how to upgrade this or that program from the internet," he said. An example of successful remotely hosted user-invisible technology was the telephone, he said.

Accordingly, Brent Sutton, channels manager for interBiz (Computer Associates' ebusiness division), attributed slow ASP uptake to "too much focus on technology and vendor/service partners" and insufficient publicity given to the immediate changes to "business culture" potentially made possible through application service provision. "ASPs are ignoring this (promoting user-friendly service) at their peril," he said.

Lisa Robinson, spokeswoman for local ASP, Alta Internet Business Centres, said most Australian enterprises were uninformed about the business advantages of ASP, and were consequently reluctant to implement ASP systems. She said businesses feared loss of control and a decrease in reliability of mission-critical applications as a result of renting software from a remote site.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Byron Kaye

PC World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?