Kogan Mobile shut down: what you need to know
- 19 August, 2013 15:30
It's official. Kogan Mobile is shutting down.
After launching some of the cheapest pre-paid mobile plans in Australia back in December 2012, Kogan Mobile will officially close its doors in 30 days.
The closure comes on the back of supplier ispONE entering voluntary administration today, effectively cancelling its contract with Kogan Mobile to provide 3G mobile services.
What happens to my service now?
Telstra wholesale has published a statement on its Web site detailing the process to "progressively deactivate" Kogan Mobile customers over the next 30 days.
What you need to know is that the telco will progressively move all active Kogan Mobile services to a limited seven day plan that includes 20 voice call minutes and 20 SMS messages, but no data, MMS messages or international calls.
Voice call durations will be rounded up to the next whole minute and the 20 voice call minutes allowance includes calls forwarded to voicemail.
The seven day plan effectively gives Kogan Mobile customers seven days to port their number to a new network and will be provided at Telstra's cost.
Telstra Wholesale will soon send an SMS to users of Kogan Mobile services, which will read as follows:
"An important message from Telstra Wholesale about your mobile service. Kogan Mobile services are no longer supported. You can't recharge but your number remains active for voice calls & SMS. Find out at http://goo.gl/9qYEEO about how you can keep your number & transfer your mobile service to another provider. Contact Kogan Mobile for support."
Can I still recharge my Kogan Mobile service now?
No. From today, Kogan Mobile customers will not be able to recharge their service. Regardless of your plan’s expiry date, existing voice, SMS and data balances will be available for up to a maximum of 30 days from Monday, 19 August.
If your current Kogan Mobile plan adds a data allowance each month, this allowance will no longer be added from today.
When will I be moved onto the 7 day plan?
There is no way to find out, but it will be any time during the next 30 days. Telstra wholesale says it will prioritise Kogan Mobile customers with no or low credit balances or time left on their plan.
Can I access my voicemails on the 7 day plan?
Voicemails can be played until their expiry, and voicemail retrieval will not use up the 20 voice call minutes during the 7 day plan.
However, do keep in mind that any current voicemails won't be able to be retrieved after you port your phone number to another mobile service provider.
My recharge expires in the next few days, what will happen then?
Unfortunately, you are likely to lose mobile access if your plan expires before you are placed onto the 7 day plan. If this happens, you'll need to port your number to another mobile provider as soon as possible.
What happens after the 7 day plan?
If you don't port your number to a new service provider before the 7 day plan expires, mobile service will no longer be available. You'll still be able to receive calls and make emergency calls but you won't be able to make any calls or send any messages.
After six months, the service will be cancelled and your mobile number will be placed in quarantine.
How long will it take to port my number?
Porting depends on the industry's capacity but in most cases should take less than an hour. However, given that there will be a large number of Kogan Mobile customers porting their number over the next month, it is likely to take longer than usual.
Telstra wholesale says that "if large numbers of people try to port out at once there may be some delays." The telco promises it has briefed the industry group that ensures the efficient operation of Mobile Number Porting to prepare for increased volumes of transfers, but you should still expect delays. It could take up to a day to port your number, or even longer.
Why is Aldi Mobile still running as usual?
Telstra wholesale has announced that it has entered into an "interim agreement" direct with Medion Australia, who sells mobile service through the Aldi Mobile brand.
Because of this direct supply agreement, Telstra is able to continue to supply Medion to support Aldi Mobile customers. A statement on Aldi Mobile by Telstra wholesale can be read below.
"Telstra Wholesale has entered into an interim agreement with Medion Australia for the supply of wholesale prepaid mobile services. Medion is the supplier to ALDIMobile."
"Because Medion and Telstra Wholesale have been able to negotiate a direct supply agreement there will be no changes to the services for ALDIMobile."
Unfortunately for Kogan Mobile customers, that direct deal with Aldi Mobile wasn't extended to Kogan, so the network will be shutting down.