OPPO opens first Australian Customer Service Centre
- 11 May, 2018 10:54
Chinese smartphone brand OPPO has announced the opening of its first Australian Service Centre, located in Sydney’s Macquarie Park.
According to Michael Tran, Executive Director of OPPO Australia, "at OPPO, we believe the customer experience shouldn’t end as soon as a phone is purchased, which is why we have created the ultimate customer service centre to provide the highest quality after-sales care.”
“Customers are our number one priority at OPPO, and we are proud to say we hold the Canstar title for “most satisfied customers”. We want our users to rest assured knowing their product is being looked after by dedicated OPPO specialists.”
Located in Sydney’s Macquarie Park, the Service Centre will serve as an easily accessible service hub for Australian OPPO customers, whether they choose to walk-in or send-in their devices for repair. The centre will process all in-warranty and out-of-warranty services on the spot, with the option for customers to pre-book online.
This also includes OPPO’s free screen repair services for the OPPO R11s and R11s Plus.
For all out-of-warranty services, customers just need to pay for the replacement parts, with labour service being free of charge. Should a repair require longer than an hour or if the device has been sent in, customers are able to track the repair status online using their IMEI number. Once the repair is completed, the device will be sent back to the customers home address.
Customers can also send in their device through the dedicated OPPO partner where they purchased the phone from, such as JB Hi-Fi, Vodafone, Virgin Mobile, Woolworths Mobile and Optus, with the device being returned to the store or their home address once the repair is complete.
Outside of repair services, the Centre will also offer completely free personalised phone engraving for all OPPO devices, which can be completed on the spot while the customer waits in the service centre’s lounge area, which includes complimentary refreshments and a charging station.
The OPPO Service Centre will also collect old devices, to be recycled through its partnership with Mobile Muster. These can either be dropped off or sent in to the service centre.
The Service Centre is open Monday-Friday from 9am-5pm at Suite 8.04, Level 8/15 Talavera Rd, Macquarie Park NSW 2113. For more information, visit: https://oppo-au.custhelp.com/.