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Level 2 Desktop Support - Microsoft Office 365 experience

Full Time
NSW, Sydney
Posted on 28.05.2017
  • 6-month contract + Extensions
  • Sydney CBD
  • Microsoft Office 365 focus !

We are looking to hire a Level 2 Desktop Support Analyst for one of our premier clients. This role plays an integral part of a multi-disciplinary team to ensure that goals and objectives of new business development requests are accomplished within prescribed time frames. The incumbent must consistently aim to deliver quality services and/or solutions that meet business requirements and ensure that goals are accomplished in line with business objectives.
Responsibilities include, but are not limited to the following:

  • Providing telephone, remote and onsite client support
  • Provide level 2 support remote and face to face support for internal users
  • Microsoft Office 365 and Active Directory admin, email support and management of distribution groups
  • Ability to manage and prioritize ticket and incident queue
  • Participate in infrastructure related projects and upgrades
  • Troubleshooting, diagnosis and rectification of customer faults
  • Repair, upgrade and installation of various hardware and software
Minimum Qualification
  • Minimum of 5 years' commercial experience as a Level 2-3 Desktop Support Analyst
  • Must have strong demonstrated experience with Microsoft Office 365 - this is essential, if you don't have it, you won't be considered
  • Experience with Active Directory and Microsoft Exchange
  • Must have Excellent verbal and written communication skills as you will be liaising with customers and stakeholders on a regular basis
  • Able to start by 19/06/17 or before
  • My client does not sponsor candidates so you must have valid Australian working rights and be based in Sydney
  • We are in a position where our client is able to make an informed decision at speed to capture the best available candidates.
If you are looking for your next contract opportunity then act fast as this opportunity will not be available for long.
If you're interested then please submit your resume by hitting the APPLY NOW button

How to Apply?

Click on the link below

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Contact Details

Contact Name: Neha Bajaj

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