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HELP DESK / SUPPORT

Queue Manager

Full Time
ACT
Posted on 16.05.2017
  • Australian Citizen - Baseline Security Clearance Mandatory
  • Permanent Opportunity
  • CANBERRA LOCATION



Actively seeking an experienced Queue Manager on a permanent basis to work within a Large Government Department.

Canberra

Actively seeking an experienced Queue Manager on a permanent basis to work within a Large Government Department.

The Queue Support Analyst provides timely Level 1 technical services including incident and problem response, data entry, analysis and troubleshooting to meet service level agreements (SLA's) the clients In-Scope applications. The main technical skills are with Microsoft software development and systems integration technologies.

Essential Qualifications:

  • Strong problem solving skills.
  • Understanding and management of Service Level Agreements (SLA's)
  • Good verbal and written communications skills are essential
  • Able to effectively work in a team and liaise with customers and other departments
  • Able to schedule and prioritise tasks (time management).
  • Able to assign and track the progress of tasks.
  • Willingness to continually develop current and new skills and knowledge
  • Prepared to provide support beyond normal working hours when required
  • Experience in working in an application outsourced environment
Desirable Qualifications
  • Knowledge of HP Service Manager 9
  • Knowledge of ITIL
  • Experience with Microsoft Excel, including development of Macro's to manipulate data


To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Rebecca Mitchell on 02 61519208. Please quote our job reference number: 200167816.

Reference Number: 200167816_1

Contact Details: Bec Mitchell 02 6151 9208

How to Apply?

Click on the link below

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Contact Details

Contact Name: Bec Mitchell

Contact Phone: 02 6151 9208

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