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IT - OTHER

ICT Customer Support Officer

Temporary
NSW, Other
Posted on 16.05.2017

3 month contract
Exceptional customer service and people skills

The Opportunity

Working in a team environment, you will provide support, education and guidance in the deployment and maintenance of computer infrastructure and maintain support services in accordance with the department's standards, policies and operating procedures and agreed service levels. Other responsibilities include:


    • Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support.

    • Participate in the deployment, maintenance and improvement of standardised ICT systems.

    • Contribute to the improvement of ICT through the escalation of relevant incidents, requests and problems.

    • Provide advice to various stakeholders about ICT technologies and services to assist their decisions about effective use of available equipment.



    Skills & Experience required


    • Good phone manner

    • A strong customer service focus with the ability to work with a wide range of stakeholders in a professional manner

    • Current drivers license



Benefits

The successful candidate will be provided with a market hourly rate and can anticipate working in an environment where teamwork and collaboration are encouraged to ensure optimum performance and outcomes for both employees and the organisation.

Like to know more?

To submit your application, in strict confidence, please apply online using the appropriate link below.

Alternatively, for a confidential discussion, please contact Jillian Ogle in our Newcastle office on 02 4927 2243 quoting Ref No. BZ/42613

Your interest will be treated in the strictest of confidence.

How to Apply?

Click on the link below

Click here for more information about this job

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