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Service Desk Analyst Level 2 Support

Full Time
QLD, Brisbane
Posted on 17.05.2017
  • Gain work-life balance with Monday - Friday rosters and no night shifts!
  • City fringe location with an ASAP start
  • Rewarding and diverse permanent role

Join an entrepreneurial and established company in an exciting growth phase. Close knit team with a social work culture.


Join this Australian based MSP during an exciting time of business growth. You will provide escalation support to the Level 1 support team for technical resolutions. We are seeking driven, reliable and motivated individuals with a passion for technology and customer service.

Skills & Experience:

  • 4+ years in providing Service Desk support in a technology based company
  • Completed Bachelor's Degree in an IT related subject
  • Proven experience supporting Cisco, Office 365 or MYOB technologies
  • Certifications with Cisco, Microsoft or other professional development will be highly regarded
  • Prior experience working within the ITIL framework
  • Proven experience utilising Active Directory
  • Demonstrated IT analysis, problem solving and resolution skills
  • A highly customer service focus and professional approach
Key Duties:
  • Providing level 2 assistance via phone, email, and in person
  • Deployment and Troubleshooting of Microsoft solutions
  • Resolve tickets in a fast and professional manner
  • Keep customers updated on the progress of resolving their tickets
  • Provide mentoring to Level 1 teams
  • Contribute to information sharing within the team by documenting processes and operating procedures
Technical Environment:
Experience working with any of the following technologies will be beneficial
  • Office 365
  • Cisco
  • MS Server
  • MS Windows
  • MS Exchange
  • Active Directory
  • MYOB
  • AWS
  • Azure
  • VMware
  • Veeam
  • Citrix
  • On the job training provided
  • Company sponsored certifications
  • Annual pay reviews
  • On the spot bonuses for outstanding performance
  • Varied work days - no two days are the same!

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Bianca Wruck on 07 3339 5612. Please quote our job reference number: 200167487.

Reference Number: 200167487_6

Contact Details: Bianca Wruck

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Bianca Wruck

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