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HELP DESK / SUPPORT

Web Applications Support

Contract/Casual
QLD, Brisbane
Posted on 16.06.2017
  • 12 month contract opportunity with a market leader in the finance industry
  • Have a general understanding of programming languages and database structures
  • Prior web application development or ecommerce experience is highly regarded



Start your career with a market leader in global payments and be a part of a growing team working to support/resolve existing client issues

Brisbane

Be a part of a market leader in global payments, and a technology company that connects millions of consumers, and takes pride in working as one team, with a sense of urgency to deliver value through their innovation and execution. They aim to ensure that every employee has the opportunity to be a part of something bigger and to change lives, and believe as their company grows, so should you.

This outstanding organization is currently seeking a Customer Support Specialist with a passion for customer service and for delivering level 2 technical support to internal and external customers. As the successful candidate you will bring with you a strong background in customer support, and a general understanding of programming languages, or some prior development experience. You will have a drive to learn and develop, along with well established communication skills in both written and verbal forms. Those with a background in the finance/insurance industry will be highly regarded - though this is not essential. You will work with other talented team members providing support to customers as they integrate their website into a payment gateway.

Some of your other duties may include:

  • Reviews customer issues logs, proposes initial enhancements and assists in problem resolution, including escalating advanced issues
  • Analyzes, troubleshoots, and pulls code and data to solve customer inquiries; uses a combination of available tools and individual knowledge
  • Guides customers through training documents and provide alternative solutions if applicable
  • Assist customers in troubleshooting integration issues with the Payment Gateway

Essential Criteria
  • Previous experience working in a support capacity/environment
  • General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols
  • Success in answering and completing customer service inquiries; demonstrates strategic and preventative thinking with moderately difficult concepts
  • Strong track record of excellent customer service
Desirable Criteria
  • Previous experience working in the finance/Insurance industry will be highly regarded
  • Demonstrated experience in CRM and Microsoft Applications is also highly regarded


To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Evelyn De Lange on 07 3339 5611. Please quote our job reference number: 200168821.

Reference Number: 200168821_2

Contact Details: Eve De Lange - Paxus - 07 3339 5611

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Eve De Lange

Contact Phone: 07 3339 5611

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