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Security Service Desk Operative - Telecommunications

Full Time
Posted on 14.07.2017

Our client is seeking an experienced Service Desk Operative to join their Managed Security Operations Centre. The team is responsible for incident detection, analysis, investigation, and response escalations.

The role:
Security Operative

  • The Security Operative will be responsible for monitoring managed customer security events and closing or escalating those events as necessary
  • Monitor, analyse, mitigate and triage security events.
  • Follow documented procedures for recording, assessing, analysing, communicating, rectifying, escalating and reporting security incidents.
  • Effectively respond to all security incidents however they are communicated, including telephone calls, trouble tickets, emails received in group email mailboxes, or by any other means.
  • Assist in the development and improvement of documentation that supports the business unit.

The candidate:
  • Higher School Certificate (or equivalent)
  • Experience in Service Desk Operations
  • Possess a good networking knowledge and a good understanding of what protocols are used on modern networks and how they relate to security.
  • Excellent analytical skills and having the mentality of a problem solver.
  • Excellent communication skills that translate into the ability to effectively handle high business impacting incidents.

  • Experience in a Security Analyst Role
  • ITIL V3 Foundations
Please submit CV in WORD format ONLY.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Colby Zurlini

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