Jobs on PC World.


Application Support Engineer

Full Time
Posted on 14.07.2017

Roles and Responsibility:

  • Provide remote 2nd and 3rd level technology support to users and computers across Australia.
  • Work collaboratively with other IT teams (e.g. Technology Services, Applications Development and Support, Business Analysis, PMO and Service Desk) to provide quality support services for current and future business systems and IT infrastructures.
  • Microsoft knowledge - Server Log in/Schedules/ Errors.
  • Solid understanding of the financial markets/sector and financial applications.
  • Application support and database support.
  • Solid understand of dev - ops applications and the ability to source and manipulate code.
  • Strong knowledge and experience of the ITIL process
Skills Required:
  • Logging all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax.
  • Managing and updating knowledge documents.
  • Providing 2 - 3rd level support to users particularly the senior management.
  • Work closely with the development team to resolve any escalated issues. Act as first point of contact for the devops team before issues are escalated.
  • 3-5 years Desktop/application/dev support experience
  • High level of proven customer service skill
  • Knowledge and experience working within a Service Desk environment
  • Strong PC hardware and software support, configuration and troubleshooting skills.
  • Sound technical knowledge of Microsoft Windows desktop environment (competencies in Windows 7 and Office 2010)
  • Sound analytical problem solving skills.
  • Ability to manage multiple problems at once and able to prioritise activities.
  • Strong customer service skills focusing on excellence.
  • Strong focus on achieving and delivering KPI's, SLT's and project delivery targets
  • Self-motivated and committed to achieving results
  • Good time management and organisational skills
  • Responsible, punctual, friendly and reliable
  • Positive attitude towards problems and difficulties
  • Excellent listening and communication skills (both written & oral).
  • Ability to work unsupervised and within a team environment.
  • Experience in supporting a corporate and senior management user base.
  • Some basic knowledge and experience working within an ITIL framework.
  • Some basic technical knowledge of Microsoft Windows server environment.
  • Strong web development i.e Javascript, java and debugging background.
  • Experience in working and supporting a large user base.
Please submit your CV in WORD format.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: William Arthur

Jobs you may also be interested in ...

Most Popular Reviews

Join the PC World newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?