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Graduate IT Help Desk / Service Desk Analyst

Full Time
QLD, Brisbane
Posted on 07.05.2017
  • Permanent role based in close proximity to public transport
  • Collaborative and social team culture
  • Company sponsored certifications & career progression

Join a fast growing MSP based just outside of the Brisbane CBD. Work-life balance with no 24hr rosters. Cross functional on the job training provided.


Working with an innovative organisation in the MSP sector you will be responsible for providing high quality first level technical support to the diverse customer base of this organisation. Bring your outstanding customer service skills with a strong sense of ambition and you will be rewarded with outstanding training opportunities to progress your career in Information Technology.

Skills & Experience required:

  • Drive and desire to quickly develop your skills and progress your career
  • Completed Bachelor's Degree/Certification/Diploma in an IT related subject
  • 6 months - 2 years' experience in a Service Desk/Help Desk role supporting a large number of users
  • Prior experience working within the ITIL framework
  • Proven experience utilising Active Directory
  • Well-developed troubleshooting and problem solving skills
  • Superior written and verbal communication skills

Key Duties:
  • Be the first point of call to a diverse array of clients
  • Log all customer requests into support ticketing system
  • Resolve technical issues to your best ability and escalate where necessary
  • Develop internal knowledge base articles
  • Participate in on the job training and grow your technical expertise

  • On the job training provided
  • Company sponsored certifications
  • Annual pay reviews
  • On the spot bonuses for outstanding performance
  • Varied work days - no two days are the same!
  • Achieve work life balance with no 24 hour rosters

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Rebecca Christophersen on 0733395613. Please quote our job reference number: 200168720.

Reference Number: 200168720_2

Contact Details:

How to Apply?

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