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Cloud Service Support Engineer

Full Time
Posted on 14.07.2017

Responsible for:
Build and support environments in Service Provider Cloud Environment
• Support and maintain configuration management for the Cloud Services
• Provide daily system/application administration
• Monitor and proactively support system/application capacity planning and analysis
• Create and maintain comprehensive documentation for defined applications
• Provide direction and guidance to other Application Support Analysts
• Provide ownership and accountability for incidents related to defined applications
• Deploying, managing, and operating scalable, highly available, and fault tolerant systems in Cloud Environments
• Migrating existing on-premises application to Cloud Service Providers
• Implementing and controlling the flow of data to and from Cloud Service Providers
• Selecting the appropriate Cloud Service based on compute, data, or security requirements
• Identifying appropriate use of Cloud Services operational best practices
• Estimating Cloud Services usage costs and identifying operational cost control mechanisms
• Working effectively with Service Providers
• Working effectively with Project, Program and Portfolio teams
• Must be available to occasionally work outside typical business hours.
Managing customer expectations and competing priorities across the organisation and ensuring a consistent and strategic approach
• Understanding of complex business operating environment and experience in management of application life cycle including development / enhancements and day-to-day operational support.
• Effective written and verbal communication and negotiation skills gained in a large business environment.
• Strong relationship development skills - an ability to build a strong, collaborative relationship with the Programs, Projects and Portfolios.
• Demonstrated experience using Cloud Services and Azure services, administration, concepts and open source technologies
• Strong background in Linux/Unix Administration preferably with Windows 2008 & above server administration
• Experience with automation of environment build & refresh
• Configuration management using either Puppet, Chef or an equivalent
• Demonstrated experience using a wide variety of open source technologies and cloud services
• Ability to install, configure using automation & support systems on Linux & Windows e.g.
• Oracle, MSSQL server, WebSphere, Tomcat and applications
• Problem solver and ability to perform root cause analysis
• Sound knowledge of networking and infrastructure
• Strong experience with MS SQL and Oracle
• Sound knowledge IT infrastructure & Operations in an always-up, always-available service
• A working understanding of code and script (PHP, Python, Perl and/or Ruby)
• Cloud certifications
• Experience with monitoring tools like Graphite, Carbon, Grafana, LogStash

How to Apply?

Click on the link below

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Contact Details

Contact Name: Vaish Sridhar

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