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Level 1 Service Desk Analyst

Full Time
QLD, Brisbane
Posted on 07.06.2017
  • Permanent role based in close proximity to public transport
  • Collaborative and social team culture
  • Gain extensive exposure to a wide range of technologies

Kick off your career with one of Brisbanes most innovative MSPs. Grow your career whilst the company expands. Training provided.


As a Level 1 Service Desk Analyst you will be responsible for providing high quality first level technical support to a range of clients for this leading MSP. Bring your outstanding customer service skills with a strong sense of ambition and you will be rewarded with outstanding training opportunities to progress your career in Information Technology.

Skills & Experience required:

  • TAFE Certificate in Information Technology Networking OR 1 - 2 years' experience in a Service Desk/Help Desk role supporting a large number of users

Job Description:

  • Log all issues into support ticketing system ensuring SLA's are met
  • Create and administer users using Active Directory
  • Basic networking skillset - Solid knowledge of TCIP/IP, LAN/WAN, routers & switching and firewall support
  • Well-developed troubleshooting and problem solving skills
  • Superior written and verbal communication skills
  • Excellent Customer Service Skills

  • On the job training provided
  • Company sponsored certifications
  • Annual pay reviews
  • On the spot bonuses for outstanding performance
  • Varied work days - no two days are the same!
  • Achieve work life balance with no 24hr rosters

To be successful in obtaining this role you will need display in your application your passion for working in the Service Desk environment. If you want to grow your career whilst the company expands then please click apply.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Rebecca Christophersen on 0733395613. Please quote our job reference number: 200168720.

Reference Number: 200168720_3

Contact Details:

How to Apply?

Click on the link below

Click here for more information about this job

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