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Senior Business Analyst

VIC, Melbourne
Posted on 07.06.2017

Contact Centre
Omni Channel
3 Month Contract

Senior Business Analyst

A rare and exciting opportunity for a Senior Business Analyst to shape and influence the way Victorian citizens interact with key government services and products. In a mature Agile delivery environment you will be working with a project team to conduct qualitative and quantitative analysis and capacity planning for the organisation's omni-channel operations.

Key responsibilities:

    • Process analysis

    • Identify focus areas for channel migration activity

    • Deliver tactical service delivery initiatives

    • Elicit and forecast resource requirements for high volume omni-channel transactions

    • Data analysis and data modelling to support project and operational performance

    • Produce simple reporting tools to provide actionable insights for a broad range of stakeholders

    • Stakeholder management

    Desired skills and experience:

    • Business analysis within a contact center environment

    • Forecasting and capacity planning

    • Contact center workforce management

    • Six Sigma process analysis

    • Delivery of Agile projects

    • Using queuing theory, stochastic statistical analysis methods, forecasting, time series forecasting and/or regression analysis

    Desired qualifications:

    • Tertiary qualifications in Business/Economics/IT/Statistics/Finance or Mathematics

    • Six Sigma certified

    • Scrum Master or Product Owner certified

If you are interested in the position or feel as though you hold the desired experience and qualifications please apply now. If you have any questions please email Brad at .

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