IT Technical Support Executive - Level 1/2
Our client is seeking a Technical Support executive to join their IT support team on an ongoing contract basis. The team is responsible for delivering exceptional customer service to this blue-chip companies legal department.
- Predominately an internal client facing role looking after this large blue chip company's legal department
- Majority of the role focuses on roll out of laptops - Repair, Upgrade and Uplift (software and hardware)
- Hardware rebuilds / spec upgrades for outdated laptops to enhance speeds for the company's internal clients
- Picking up issues from the company's internal intranet and solving
- Providing onsite and remote support in a timely manner
- Respond to all incoming Service Desk (Desktop, Application and Password Reset) calls promptly and efficiently
- Log all reported IT related Incidents
- Resolve IT faults and issues with a high focus on first call resolution
- Assign IT faults to support groups
- Monitor & action Service Desk Requests / Faults logged online into ITAM queues
- Be eligible to work in Australia
- Possibly come from a Technical Support or Desktop support role or equivalent
- Will abide by the company's rules and procedure
- Windows 7/10 Operating System experience / windows internet explorer
- Microsoft Office / Outlook experience
- Software application troubleshooting or Hardware installing/troubleshooting
- Experience in call logging, escalation and follow up procedures
- Basic understanding around VPN configuration and troubleshooting
- Networking troubleshooting skills - desirable only
- Printer troubleshooting skills - desirable only
If you are looking for a stable career opportunity that can lead to level 3 and team lead positions apply now!!
Please submit CV in WORD format ONLY
How to Apply?
Click on the link below
Contact Name: Colby Zurlini
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The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.
Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.
A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.
I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.
As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.
I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.
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