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Infrastructure Operation Manager

NSW, Sydney
Posted on 24.07.2017
  • Global leader in information technology
  • 3 Month Contract
  • Take ownership of challenging projects

Great opportunity for an experienced Infrastructure Operation Manager to work for an Global Leader and providers of consulting Information Technology


As an Infrastructure & Operations you will drive a business partner centric service delivery model with teams structured around how services are consumed.

About the role
• Responsible for supporting governance of infrastructure services delivered by partners, vendors and third party suppliers, including technical validation of the supplier provided detailed designs and proposed configurations
• Responsible for supporting evaluation of technical changes, validation of supplier provided quotes and proposals, and assessment of supplier provided root-cause-analysis and corrective actions
• Responsible for providing Infrastructure & Operations domain technical expertise for resolution of complex problems/incidents or implementation of major changes
• Responsible for supporting service optimisation and continuous service improvement activities/initiatives

Strategy and Innovation:
• Provide active support in the formulation of Infrastructure patters and standards for effective service strategy and lifecycle planning and in the delivery and execution of an effective environment planning strategy
• Make recommendations for process improvements , in close collaboration with partners, vendors and third party suppliers to ensure continuous service innovation and improvement within Infrastructure & Operations
• Keep up to date with the latest developments in Infrastructure technology and continually evaluates and understands operational aspects of new technology and its potential to enhance service offerings

Infrastructure Management:
• Support effective service request governance by collaborating with partners, vendors and third party suppliers and providing close oversight on the material breaches in outcomes/SLAs
• As a game changing technologist, evaluates and provides technical recommendations to ensure the development and maintenance of effective technology infrastructure within the client group
• Reviews requirements against current and planned infrastructure environment in collaboration with partners, vendors and third party suppliers and formulates workable solutions that meet the customer requirement
• Taking customer needs into consideration, collaborates with partners, vendors and third party suppliers to evaluate and prioritise the requirements to fulfil requests
• Manage and supports the review and validation of service requests to ensure required information has been provided, required approvals have been sought and that all requests are appropriately recorded
• Support the wider IT community by providing Infrastructure & Operations domain and technical expertise to improve quality and robustness of solutions
• Support assessment of financial impact of risks and reporting by providing key technical insights
• Support in monitoring or resolution of
o technical issues as identified and assigned in operational governance meetings
o issues related to control gaps to support risk and control issue management
• Assist in providing key technical inputs to portfolio finance management for preparing and monitoring budgets related to IT Infrastructure services
• Support in preparing relevant cost and budget estimates
• Provide key technical inputs and relevant assistance to support Infrastructure & Operations 'Service Economics'
• Support demand and capacity planning by overseeing analysis and development provided by partners, vendors and third party suppliers

Service Delivery:
• Provide technical assistance and insights for effective management of Infrastructure service requirements
• Provide technical governance over services delivered by partners, vendors and third party suppliers on a day-to-day basis
• Provide subject matter expertise and advice regarding end to end incident and recovery management, problem resolution and service continuity
• Keeping focus on Infrastructure & Operations level priorities, liaises with partners to jointly review service requests, assesses incidents and problems and leads the diagnosis and resolution of complex technical issues on day-to-day basis
• Assist in governance and planning of major proposed changes to ensure successful implementation and transition of infrastructure changes
• Support in evaluation and review of technical design
• Assists with the development of solution designs on an as needed basis
• Assist in the design of backup and recovery procedures and ensures partners, vendors and third party suppliers develop, document, test and implement effective disaster recovery plans

Performance Discipline:
Provide effective support in ensuring that agreed standards and processes within client group are adhered to and fulfil regulatory obligations on day-to-day basis
• Liaise with vendors to track solutions through all phases and escalates issues to maintain effective governance, reporting and control
• Support in monitoring and governance of service performance management with a customer obsessed mindset Partner and Vendor management:
• Proactively establish and maintain a "One Team" mindset with partners, vendors and third party supplier to deliver a service end to end

Technical and Industry Expertise :
• 3+ years' experience in a Technology corporate and matrix environment
• 3+ years in a complex IT infrastructure environment
• Advanced knowledge in 1 or more relevant Infrastructure domains
• Strong analysis, problem solving and troubleshooting and consultative skills
• Excellent verbal and written communication skills

• Tertiary qualifications in IT or related discipline, or equivalent experience
• Relevant technical certifications such as CCIE, MCSE etc. desirable

Personal Attributes:
• Highly developed interpersonal skills and communication skills - a proven ability to build effective relationships and communicate with people at all levels of the organisation both verbal and written
• Builds effective relationships - a collaborative influencer who builds and fosters enduring relationships with Team Members, Business Leaders and Partners
• Strives to deliver consistent customer experience - proven ability to anticipate, own and resolve customer issues and devise customer service improvement strategies to continually implement and improve the strategies
• Decisive thinker - proven ability to analyse information quickly and use it to inform decisions
• Driven to deliver - proven ability to deliver, within constraints, the services that fulfil the business results and ability to apply knowledge of disruptive technologies to consistently drive efficiencies and provide competitive differentiation

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Aishwarya Raghotham on 02 9464 5514. Please quote our job reference number: 200169998.

Reference Number: 200169998_1

Contact Details:

How to Apply?

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