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Helpdesk Support role

NSW, Sydney
Posted on 08.09.2017
  • Initial 6 Month Contract
  • Sydney CBD Location
  • Market Leader

Fantastic opportunity for someone with exceptional customer service skills to join a Dynamic IT Helpdesk Team !


A fantastic contract opportunity is now available for a 1st level Help Desk Support to join a team professionals providing superior customer support to technical issues.

Skills and experience required:

  • Passion for excellent customer service
  • Ability to communicate, both verbally and written, effectively with all customers at all levels
  • Interest in technology
  • 1 year 1st level Help Desk (phone based) or 2 nd Level Desktop (Desktop and Laptop environment) highly desirable (but not essential)
  • Ability to work proactively unsupervised & as member of wider team
  • Good , analytical, troubleshooting and incident solving skills
  • Basic Project Management Methodologies an advantage
  • Previous Call Centre or Customer Service experience is preferred to be considered for this role.
  • Flexible - willing and able to operate at all levels of Client Services based on a rotating roster or as required
  • Strong Customer service focus
  • High level of Interpersonal skills
  • SLA & Process driven
  • Excellent written and Verbal Communication skills

Technical Skills:
  • Technical knowledge of Lotus Notes; Windows 7 ; Microsoft Office 2010, Citrix.
  • Good understanding of PC hardware, software, mobile devices and all related peripherals.
  • Basic Awareness of ITIL
  • Prior experience with an Incident Management / Call Logging system

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Tamsin Clark on 02 9464 5685. Please quote our job reference number: 200170400.

Reference Number: 200170400_2

Contact Details: Tamsin Clark - 02 9464 5685

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Tamsin Clark

Contact Phone: 02 9464 5685

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