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IT Technical Support Executive - Onsite

Full Time
Posted on 16.08.2017

Our client is seeking a Technical Support executive to join their IT support team on an ongoing contract basis. The team is responsible for delivering exceptional customer service to this blue-chip companies legal department.
The role:

  • Predominately an internal client facing role looking after this large blue chip company's legal department
  • Majority of the role focuses on roll out of laptops - Repair, Upgrade and Uplift (software and hardware)
  • Hardware rebuilds / spec upgrades for outdated laptops to enhance speeds for the company's internal clients
  • Picking up issues from the company's internal intranet and solving
  • Providing onsite and remote support in a timely manner
  • Respond to all incoming Service Desk (Desktop, Application and Password Reset) calls promptly and efficiently
  • Log all reported IT related Incidents
  • Resolve IT faults and issues with a high focus on first call resolution
  • Assign IT faults to support groups
  • Monitor & action Service Desk Requests / Faults logged online into ITAM queues

The candidate:
  • ""Must have onsite experience and confient in front of clients
  • Be eligible to work in Australia
  • Possibly come from a Technical Support or Desktop support role or equivalent
  • Will abide by the company's rules and procedure
  • Windows 7/10 Operating System experience / windows internet explorer
  • Microsoft Office / Outlook experience
  • Software application troubleshooting or Hardware installing/troubleshooting
  • Experience in call logging, escalation and follow up procedures
  • Basic understanding around VPN configuration and troubleshooting
  • Networking troubleshooting skills - desirable only
  • Printer troubleshooting skills - desirable only

If you are looking for a stable career opportunity that can lead to level 3 and team lead positions apply now!!
Please submit CV in WORD format ONLY

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Colby Zurlini

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