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Junior Applications Support Analyst

Full Time
Other
Posted on 21.09.2017
Attractive package

My Client is looking for a dynamic Application Support resource to join their tight-knit team that supports approximately 100 applications. Please note that is not so much a phone based support role, but more working through and troubleshooting issues that come up with the applications that they support.
You will need to have:

  • Demonstrable Application Support experience and follow through on application issues end to end
  • Experience working with modular or CRM applications
  • Troubleshooting level 2-3
  • Microsoft knowledge - Server Log in/Schedules/ Errors. - Basics
  • Can do Attitude
You will be responsible for:
  • Logging all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax within the Incident Management System
  • Providing initial diagnosis and resolution of service calls from customers
  • Providing initial work around to restore service to customer
  • Liaising with product specialists to ensure service calls are resolved within agreed service targets
  • Updating Incident Management System with comments, Internal and/or Customer as required
  • Track the progress of the incident to ensure service is restored within the agreed targets
  • Regularly update open incidents with appropriate comments to reflect actions and progress
If you think you match this requirement then apply below!

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Megan Henderson

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