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IT - OTHER

Service Desk Analyst

Full Time
VIC, Other
Posted on 28.08.2017


POSITION SUMMARY

A fantastic opportunity for a Service Desk Analyst to join a Technology Company based in the Education Sector in providing software support services to end users. Joining a talented technical team, the Service Desk Analyst will enjoy great career opportunities and additional employee benefits in a rewarding and collaborative environment.

KEY RESPONSIBILITIES

  • Maintain and manage the help desk system
  • Action incoming requests within specifications of SLA's
  • Application support
  • Resolution of software issues to users

KEY CRITERIA
  • Experience in a software support position
  • Experience with Jira, Zendesk, Confluence
  • SQL experience is preferable
  • Excellent communication and interpersonal skills

HOW TO APPLY

To submit your application, in strict confidence, please apply online using the appropriate link below.

How to Apply?

Click on the link below

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