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Technical Support - Level 1 - Minchinbury NSW

Full Time
Posted on 22.09.2017

Our client is seeking an experienced person to join a Technial Support team. The team is responsible for providing support to the company's external clients, whom intercat with ehrir various websites and propriatery software.
The Role:

  • Resolving calls in the first call if possible - level 1
  • Working in a vibrant team that are encouraged to have an opinion
  • Support the company's software, website and databases
  • Telephone based role where you will be supporting customers in a fast paced environment
  • Resolve PC, network and SQL Server issues
  • Provide accurate and timely status reports
  • unlocking, password reset, etc
  • monitor the server health
  • Desktop support
  • analyzes information about the user's issue and determines the best way to resolve their problem
  • escalate to IT applications support

The Skills and Experience:
  • Internet Browser Support Experience - preferred,
  • MS Windows 7+, MS Office 2013/365 & VOIP telephony experience - highly desirable.
  • A mix of technical and customer contact expertise
  • Ability to communicate technical information very clearly over the phone
  • Can work as part of a fun team and get a quick desired result
  • Can join immediately and get involved in their vibrant culture working in luxurios offices
  • Car is mandatory due to location to public transport

Please submit CV in WORD format ONLY

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Colby Zurlini

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