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eCommerce Integration Support Developer

Full Time
VIC, Melbourne
Posted on 30.08.2017
  • Cutting edge Fintech organisation
  • Melbourne CBD location
  • Support/ Integration delivery position

Support and continually maintain a set of delivery solutions including plugins, extensions, modules and frameworks. Perm role, Fintech Co!


Seeking a competent Integration Support Developer with a Digital Design Agency (eCommerce) background to work for a leading Fintech Organisation in Melbourne CBD on a permanent basis!
*****This role will suit an ex-developer wanting to work in a customer service/ administration/ support position. *****


Support retail merchants and delivery partners in completing integrations, migrations, upgrades and other service-deliveries of products as well as design, develop and continually maintain a set of delivery solutions including plugins, extensions, modules and frameworks.

This role sits within Platform Integrations comprising of developers, testers and managers and they focus on managing service delivery to merchants following a handover from sales. This includes a merchant-facing stream of on-boarding, migrating, upgrading, supporting and a platform-delivery stream of certifying, upgrading and supporting. Platform Integrations has a cross-functional mandate serving as a bridge between multiple stakeholder groups. This includes sales, product, risk, technology and operations (Internally) and merchants, platform providers, agencies and delivery partners (Externally). The team works with an expanding list of over 40 eCommerce and point of sale platforms and with some of Australia's biggest of retail merchants.


  • 4 - 5 years of commercial experience with implementing, managing, migrating or upgrading eCommerce platforms such as Magento, Shopify, Neto, Prestashop, Big Commerce (or comparable eCommerce platforms)
  • Prior PHP development/ coding experience including translating brand and marketing campaigns into engaging, functional digital creative executions
  • Have a strong working knowledge of user centered experience design, brand development, interactive commerce and creative processes
  • Possess a thorough understanding of interactive communications and delivery systems, processes, and user interface design as well as industry best practices
  • Understanding of and/or 3 + years of experience with implementations of payment gateways, payment solutions or fulfilment solutions
  • Understanding of and/or 3 + years of experience with general eCommerce platform management is highly valued; this may include concepts such as promotion codes, gift vouchers, loyalty points, discounts, product categories, checkouts, baskets and general platform admin
  • Experience in problem-solving and issue resolution, information collection, logging, steps to reproduce, diagnosis, root cause analysis as well as recommendations on remediation and resolution\
  • Familiarity with platform operations is valued when coordinating with the Product Development team as well as when contributing to the team's set of plugins and modules; this may include release notes, release management, version control and multiple environments
  • Exceptional attention to detail combined with a methodical, system-based approach to thinking
  • Supporting Retail Merchants in troubleshooting and diagnosing delivery
  • Partnering with Delivery Managers and the Sales Team to manage Retail Merchant expectations around delivery and support
  • Supporting Retail Merchants in their setup process across multiple delivery types including integration, migration and update as well as across multiple ecommerce platforms and versions
  • Developing and maintaining the Platform Integrations' growing set of plugins, modules and extensions.
  • Continually communicate with delivery managers, highlighting items requiring decisions and making recommendations on potential resolution options
  • Use and regularly contribute to the email templates that the team has developed to update both retail merchants and the sales team at the various delivery stages; access request, configuration, testing etc.
Build and invest in working relationships within the team; with fellow developers as well with Testers and Delivery Managers including idea exchange ideas, workshops and process reviews with the team.

This is a well-known and well respected Fintech organisation in Melbourne CBD. Your previous experience as a eCommerce Integration Support Lead in a Digital Agency environment will put you in good stead for this position! Apply now by sending your CV/ Cover letter in word format and one of our consultants will give you a call to have a confidential discussion.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Kenny Nerlekar on 03 8680 4202. Please quote our job reference number: 200170643.

Reference Number: 200170643_5

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