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Application Service Delivery Manager

Full Time
NSW, Other
Posted on 13.09.2017

Currently seeking an Application Service Delivery Manager to join a renowned company to manage their Microsoft based bespoke system.

In this role you will be the key person managing their offshore vendor as well managing on-site resources.

Key responsibilities;

Vendor Management

    • Develops, formalises and directs relationships with one or more strategic IT vendors

    • Manage the relationship and delivery between the vendor and in house infrastructure/helpdesk support

    • Manages the Vendor in conjunction with internal customers and stakeholders, to drive proper alignment on business and operational topics

    • Manages Vendor's performance

    • Manage complaints, disagreements and escalations between the business and the vendor

    • Manage Change Requests, ensuring cost effectiveness

    • Manage Vendor Budget

    • Manage project and service requests demand

    • Manage Vendor contract, ensuring vendor compliance to contractual obligations and maintaining the contract over the term.

    • Manage Vendor risks, including identification and management of vendor risk including operational, financial, strategic, geographic and regulatory & compliance risk.

    Service Transition

    • Manage in the transition of the service to production
    • from the developer vendor to the production supplier vendor.
    • Bedding down the system

    • Involvement in analysing and determining defect levels

    • Managing SLA definition and true up during warranty and transition period

    • Establishing processes for vendor management

    Platform Management

    • Managing the overall application through balancing business priorities, third party providers, budgets, impact & resourcing.

    • Ensuring system availability and support of the businesses processes.

    • Report on performance of the platform

    • Proactively suggest and manage system improvements

    • Management of Incidents and Defects with the vendor as required


    • Chair the Change Advisory Board, managing the priority, type and volume of development activities of the applications. Evaluating vendor's proposals to requests.

    • Assess and react to changing priorities on current plans, project and timescales

    • Work with BA's and other IT team members to determine business requirements for proposed enhancements in consultation with business stakeholders

    • Ensure that the proposed design of assigned system components meets the business needs and doesn't compromise required standards for functionality and operability

    • Ensure smooth transition into production and monitor defects in production


    • Demonstrated experience at a senior level in the following areas:

      • team management & leadership

      • developing and maintain business relationships

      • workload management

      • conflict management

    • Proven experience working in complex data processing environments

    • Desired experience in Microsoft Dynamics products
    • managing outsourced Microsoft applications
    • Knowledge of contemporary trends in technology

    • Experience in relationship or stakeholder management including report writing and communications.

    • Experience managing large projects or operating budgets, including forecasting and reporting

If you are interested in discussing this opportunity further please contact Alice on 02 8233 2354 or email

How to Apply?

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