Jobs on PC World.


Workforce Analyst | Scheduler | Calendar Management

Full Time
Posted on 21.09.2017
  • Workforce Analyst | Scheduler | Calendar Management
  • 6 Months Contract
  • Melbourne CBD location

The Workforce Analyst will support the execution of workforce management processes, with a focus on delivering outcomes required to meet organisational priorities e.g. defined SLA's, OLA's, KPI's.
Focus for this role is End-to-End work management activities includes areas such as Service Delivery partner operational governance, field delivery and IT systems.
Key Accountabilities:

  • Support effective workforce utilisation by maintaining calendars containing workforce availability, including the analysis of shortfalls and/or surplus
  • Schedule and prioritise incoming activities to the appropriate resource, ensuring alignment to customer SLA's, organisational OLA's and contractual agreements
  • Jeopardy manage and monitor processes ensuring appropriate actions are taken to meet SLAs and maximise completions
  • Manage incomplete work, including reschedule and fallout processes
  • Ensure data integrity and timeliness of all data is supplied for input into other systems
  • Deliver outcomes to defined KPI's to support organisational targets
  • Other duties as requested by the Workforce Manager
Skills & Experience:
  • Demonstrated ability to respond in a rapidly evolving environment
  • Experience in achieving KPI's in accordance to set organisational targets
  • Strong analytical and problem-solving ability
  • Initiative to step outside of the routine to achieve results
  • Pro-active in being able to identify and resolve potential impediments
  • Demonstrated ability to work to tight deadlines
  • Excellent communication skills - verbal, written and reports
  • Effective negotiation and interpersonal skills
  • A demonstrated working knowledge of Microsoft Office
  • Effective consultation and liaison skills, adaptable across a range of situations and people
If this is you - kindly apply now for this exciting opportunity!

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Niti Gaur

Jobs you may also be interested in ...

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?