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Customer Support Officer

Full Time
SA, Adelaide
Posted on 09.01.2017
  • Immediately available
  • Interview held early next week
  • Able to gain a DCSI Clearance

We have an urgent requirement for an immediately available Customer Support Officer who has experience working with HRMS or something similar.


We are looking for a highly motivated Customer Support Officer to join a short term contract; 1 month with a possibly of extension. In this role you will provide professional responsive, timely and effective assistance to Customers.

To be considered for this role we are looking for the following:

The Customer Support Officer will:

  • Provide professional, responsive, timely and effective assistance to customers
  • Provide first level advice and support to management and staff on System Support matters, in accordance with established business policies and procedures, change control, legislative requirements and audit regulations.
  • Effectively manage all customer requests through to completion using the case management tool, through provision of proactive client communications, regular liaison with relevant stakeholders, and the escalation of requests.
  • Actively contribute to the continuous improvement and development of the System Support Customer Service Desk and the System Support Team through learning and development and identifying opportunities and solutions.
  • Assist in the technical implementation of System Support strategies, products, migrations and enhancements within Shared Services SA, as required.
  • Foster appropriate internal controls and quality assurance systems within the work area to ensure the effective audit, risk management and compliance against legislation, policies and procedures.

Technical or Expert Knowledge/Experience
  • Proven ability to work autonomously, meet deadlines, determine priorities and organise work to meet objectives and identify and deal with complex problems.
  • Proven ability to negotiate and communicate, both orally and in writing, in a clear and concise manner
  • Experience in accounts payable and/or procurement, HRMS or Financial Management systems
  • Proven analytical ability to identify problems and develop and implement solutions.
  • Proven experience in working in a 1 st Level Service Desk environment preferably in a system support environment
  • Extensive experience in working with a variety of application software, including work processing, spreadsheets, operating systems and complex relational databases.
  • Experience in the use of Microsoft Office suite of products (including MS Access 2007).
We are looking for people with the following skills:
  • Quick learner relating to systems high output;
  • Will complete manual checking on a daily basis;
  • Accounts Payable knowledge;
To be successful in this role you may require to gain a DCSI Clearance if you do not already have one.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Simone Yearsley on 08 74220613. Please quote our job reference number: 200171057.

Reference Number: 200171057_2

Contact Details: Simone Yearsley 08 7422 0613

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Simone Yearsley

Contact Phone: 08 7422 0613

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