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Transformation Specialist

Full Time
QLD, Other
Posted on 09.01.2017


Our client, a leading Queensland-based organisation, is seeking a seasoned Transformation Specialist to provide expert advice and consultation, lead and motivate others in re-design activity and systems changes as part of a business transformation program. The successful candidate will have strong experience in stakeholder management, innovative thinking and excellent communcation skills.

This is a 12-month fixed term opportunity based in Brisbane, ASAP start.

Key Responsibilities:


    • Lead improvement and transformational work streams and initiatives

    • Participate in the re-design of processes and systems that shape the day to day workflows and performance within claims operations.

    • Organise, design and conduct process optimisation activities.

    • Design and support contemporary innovation practices for application in projects and initiatives and business as usual operations.

    • Conduct analysis, understand trends and reporting broadly with the goal of identifying and validating opportunities.

    • Translate business issues, challenges and objectives into concrete and tangible solutions whilst shaping offering and response capabilities.

    • Compile and maintain individual project risk registers, incorporating appropriate mitigations and controls to ensure effective project delivery and post implementation monitoring.

    • Collaborate with and provide support to key stakeholders to support the full development and implementation of activities

    • Developing and delivering presentations and workshops for engagement with key stakeholders, utilising contemporary presentation design and delivery techniques

    • Organise, design and conduct various functional area deep dives

    • Understand member experience pain points, to support thinking in proposed solutions.

    • Communication involves regular interaction with others including understanding, influencing and supporting people through applying technical knowledge or rational arguments that are aimed at causing action or acceptance by others.



    Key Selection Criteria:


    • Minimum of Certificate in relevant study area (University degree is desirable)

    • 3-5 years relevant experience in business transformation and/or solution delivery or related IT disciplines e.g. Agile and / or Lean methodologies, Business Analysis or Project Management.

    • Ability to think innovatively and strategically.

    • Drive and determination to explore, research and familiarise with the necessary material and resources.

    • Excellent verbal and written communication and negotiation skills with the ability to work on and speak to complex topics with both technical and non-technical audiences

    • Confidence with developing and delivering presentations to senior management, key stakeholder groups and larger audiences

    • Ability to work within an often complex stakeholder environment and to negotiate and balance conflicting ideas and opinions

    • Able to see patterns in complex situations, assess problems and develop innovative solutions

    • Use creative and conceptual reasoning to develop strategies, systems and methodologies

    • Understanding of the market place in which the organisation competes



To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No. 4B/25993. For any enquiries please contact Kylie Graham in the Brisbane office on 07 3258 8380.

Your interest will be treated in the strictest of confidence.

How to Apply?

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