Jobs on PC World.


Application Support Analyst

Full Time
NSW, Sydney
Posted on 09.08.2017
  • CBD Location
  • Permanent Employment
  • New high tech offices

This is an excellent opportunity for a Application Support Analyst to join a creative IT Service Management Software company on a permanent basis.


Application Support Analyst

You will report to the VP Customer Service and join the global support team which provide first and second line support to customers, ensuring fast and concise responses to calls.

Duties & Responsibilities:

  • Work on a 24/7 Support shift plan to support the global base
  • Log bugs and major incidents with 3rd line support
  • Perform customer call backs and monitor calls through to resolution
  • Actively manage customer satisfaction and provide timely updates on call progress
  • Provide advice and guidance on how best to configure systems to meet customer requirements
  • Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls and assess the need for workarounds or application fixes
  • Roll out version upgrades for customers and where necessary, carry out customization rewrites or migrations
  • Engage in small managed development projects such as system connectors and screen designs
Qualifications and Experience
  • Experience of working in a customer facing or customer service role would be considered beneficial
  • Proven technical application support experience is required
  • Experience of troubleshooting and service support would be beneficial
  • Working knowledge of web protocols and infrastructure required
  • SQL Query experience required
  • Strong technical skills in JavaScript, SQL, HTML and CSS would be advantageous
  • Experience of logging product/development issues in ITIL/ ITSM systems is required
What do you get
  • Work in a beautiful office in the CBD
  • Excellent culture
  • Lucrative salary package based on experience

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Michael Waters on 02 94645704. Please quote our job reference number: 200170886.

Reference Number: 200170886_6

Contact Details:

How to Apply?

Click on the link below

Click here for more information about this job

Jobs you may also be interested in ...

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?