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Senior Service Desk

VIC, Other
Posted on 20.09.2017

A Senior Service Desk is required for a 6 months contract role located on the eastern suburbs. With a responsibility for delivering the best possible outcome for all Victorians, our client is part of the Victorian State Government administration.

As a Service Desk Analyst you will be responsible for initial 1st line desktop support including hardware maintenance, hardware replacement and remote site support, as well as helpdesk tasks.

The role entails a roster between 7am and 7pm Monday to Friday and requires travel to other sites in Ballarat and the CBD once a week.

Responsibilities include:

  • 1 st line service desk duties as well as helpdesk tasks
  • Leading and mentoring other team members
  • Assisting with management tasks
  • Experience in projects and transition to support
  • Managing major incidents

Experience required:
  • Senior analyst with strong desktop technical knowledge
  • ITIL Foundation

To be considered, please apply via the job. For more information, please contact Maria Neves ( | 9326 6509)

How to Apply?

Click on the link below

Click here for more information about this job

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