Jobs on PC World.


Project Support Analyst

VIC, Other
Posted on 10.03.2017
  • Geelong based
  • Long term contract
  • Federal Government

Our client, in Geelong, are looking for a Project Analyst to contribute to the strategy, implementation and outsourced contact centre services.

Regional VIC

Our client, in Geelong, are looking for a Project Analyst to contribute to the strategy, implementation and outsourced contact centre services.

This role requires a lot of reporting and data extraction, therefore successful applicant must possess, at least, intermediate Microsoft Excel Skills.

The successful candidate will:

  • Undertake data extraction to inform reports
  • Undertake research analysis, integration and evaluation of technical information and or data
  • Perform independent research work and analysis activities
  • Undertake data analysis and reporting
  • Contribute to process improvements and implementation
  • Coordinate and draft reports; and
  • Manage feedback relevant to contact centre services

Selection Criteria

Highly Desirable:
  • Proven ability to achieve organisational outcomes associated with telephony services.

  • Strong business process design skills.
  • Strong problem solving skills and ability to investigate, identify and resolve issues with little information provided.
  • Strong data analysis skills including performance reporting. Ability to summarise and present complicated data and processes in a simple and concise manner.
  • Excellent interpersonal and communication skills, including the ability to consult with key internal stakeholders.
  • Ability to take ownership and responsibility of issues and tasks and pro-actively see through to resolution
  • Ability to adapt rapidly and prioritise urgent and competing requests
  • Strong reporting and documenting skills to develop process steps and 'audit trail' as necessary.

  • Customer service experience in a telephony setting
  • CRM or financial systems experience
  • Proficient in the use of Visio and MS applications.
  • A background in healthcare

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Dean Whittingham on 0386804205. Please quote our job reference number: 200171216.

Reference Number: 200171216_7

Contact Details:

How to Apply?

Click on the link below

Click here for more information about this job

Jobs you may also be interested in ...

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?