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HELP DESK / SUPPORT

Application Support HP ALM

Full Time
ACT
Posted on 10.03.2017
  • Permanent Opportunity
  • Australian Citizen - Minimum NV1 Security Clearance Mandatory
  • Canberra Location



Experience Administrator with strong experience in HP ALM environment.

Canberra

Experience Administrator with strong experience in HP ALM environment.

  • Permanent Opportunity
  • Australian Citizen - Minimum NV1 Security Clearance Mandatory
  • Canberra Location

Key Responsibilities:
  • Maintain the HP ALM environment to maximise efficiency and minimise outages.
  • Introduce new users to ALM features
  • Manage Incidents and requests relating to HP ALM within SLAs.
  • Perform daily health checks, troubleshooting and repair of supported systems when required
  • Manage workload queues within a Service Management tool
  • Provide input into HP ALM Project work
  • Document standard processes and procedures

Skills & experience:
  • 2+ years' experience in an Application Support role with broad exposure to incident management processes.
  • Experience with Unified Functional Testing (UFT)
  • Good verbal and written communication skills
  • Solid trouble shooting and problem management skills
  • Customer focused and team oriented
  • Experience supporting and troubleshooting enterprise level software applications.

Desired Skills
  • Experience using PowerShell for basic scripting
  • Understanding of ITIL and experience with incident, problem, change & release management.
  • Platform experience with Microsoft Windows 2008 & 2012 server. Including IIS and Active Directory.




To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Rebecca Mitchell on 02 61519208. Please quote our job reference number: 200171855.

Reference Number: 200171855_1

Contact Details: Bec Mitchell 02 6151 9208

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Bec Mitchell

Contact Phone: 02 6151 9208

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