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Lead Service Designer - CANBERRA BASED

NSW, Sydney
Posted on 13.10.2017
  • Contract to June 2018 with 2x 12 month extension options
  • Canberra CBD location
  • Australian Citizenship mandatory

Do you want to help build Service Design Capability? Are you experienced in User Experience and User Research? This long term contract is for you!


We are currently seeking an experienced Lead Service Designer to help lead building service design capability with a large Government Department. You will take the lead in Service Design activities including digital transformation initiatives and the production of Service Design artefacts.

Duration: Initial contract to 30 June 2018 with 2x 12 month extension options

Location: Canberra CBD

In this role you will:

  • Help lead building Service Design capability within the Department
  • Take a lead role in service design activities within the Department, including for digital transformation initiatives
  • Help the Department meet the requirements from the Digital Transformation Agency (DTA), including the Digital Service Standard
  • Help produce service design artefacts, including service blueprints, journey maps and roadmaps
  • Establish and promote design guidelines, best practices and standards, including helping set the direction of the Departments user centred design framework
  • Collaborate with product management and engineering to define and implement innovative solutions for the product direction

To be successful in this role you will need 5 or more years experience in:
  • Service Design
  • User Experience (UX)
  • User Research
  • Experience in with the following:
  • Ethnographic research
  • Interviews
  • Blueprints
  • Personas
  • User Stories
  • Journey Maps
  • Card Sorting
  • Prototyping
  • Wireframing
  • Workshops
  • Excellent Communication Skills
  • Establishing and managing User Centered Design frameworks and standards, including guidance material

  • Please note that due to client requirements only AUSTRALIAN CITIZENS are eligible to apply for this role.

    To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Nicole Folkard on 02 61519217. Please quote our job reference number: 200170417.

    Reference Number: 200170417_5

    Contact Details: Nicole Folkard | 02 6151 9217

    How to Apply?

    Click on the link below

    Click here for more information about this job

    Contact Details

    Contact Name: Nicole Folkard

    Contact Phone: 02 6151 9217

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