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Systems Engineer

NSW, Other
Posted on 11.12.2017
500.00 -> 625.00 per day

Our Client, NSW Government is seeking to appoint a Systems Engineer to join the team on an initial 6 months contract with the possibility of extension.
The Data Centre sits within the wider Customer Service Delivery team.

Its physical environment supports the Datacentre Services provided to the wider Service Delivery groups including Storage and Backup, Windows, Unix and Virtualisation (VMWare) environments providing services to staff, students and alumni across 4 Data Centres housing over 114 racks and over 800 servers.

The Systems Engineer (Data Centre) provides expert services in relation to the implementing, managing, operating and supporting the monitoring of the IT Server environment for the entire Department.
This role monitors the operations of the Departments Data Centres. The position is part of the IT organisation but will work closely with the Facilities Division to ensure the data centres operate within their defined metrics and to maximize uptime for the departments server environment.
The role of Systems Engineer (Data Centre) reports to Data Centre Manager.


Specific responsibilities for this role include:
* Manage and support the Departments primary data centres to ensure SLAs are achieved and the data centre environment uptime is maximized.
* Implement and manage a stable and robust server/system monitoring and alerting environment for the Departments IT Services.
* Maintain, configure and implement various monitoring systems to create proactive notifications when hardware and software components fail and drive timely rectification and notification to system owners and interested parties.
* Monitoring the performance and improve the quality of operational processes and standards in running systems.
* Undertake complex problem diagnosis, correction and escalated support of relevant technologies across the Departments IT environment.
* Coordinate and liaise with vendors as necessary to ensure rapid return to service.
* Assist with the racking and placement of equipment in the data centres either through Department staff or external contractors.
* Be an active member of the Customer Service Delivery team to help deliver end-to-end infrastructure solutions that match business requirements and ensure appropriate monitoring systems implemented/removed.
* Manage the safe work practices and OH&S requirements of the data centres to ensure a safe working environment for all staff and visitors that require access to the data centres.
* Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.


*Australian Citizen or Permanent residency essential
*At least 4 years' experience in a medium to large scale IT environment as well as relevant specialist expertise across 2 or more technical infrastructure domains
*Solid experience in writing policies and procedures and other support documentation.
*ITIL Foundation certification or equivalent
*Demonstrated experience monitoring IT systems through tools such as Dell Open Manage Essentials, Microsoft SCOM. Nagios would also be an advantage.
*Demonstrated experience with server hardware maintenance/repairs and troubleshooting (servers - blades and physical, chassis, other data centre hardware as directed) and vendor management for hardware maintenance and repairs.
*Demonstrated experience in Enterprise level Remote Access technologies with iDRAC/iLO or similar technologies
*Sound understanding of Data Centre procedures for Adds, Deletes and Changes Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

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