Jobs on PC World.


Service Delivery Manager

Full Time
Posted on 11.12.2017

Our client, an Australian owned IT consultancy is growing their client base and has a need for a Service Delivery Manager with solid ITIL experience and customer engagement skills to work on one of their key client sites.
Although you may work across multiple client sites your primary customer will be a financial services environment so a financial services background will be highly regarded.
This role will be based in both the consultancy offices in Silverwater AND on the client site in North Sydney. A car and parking in both sites is available during business hours to commute between the offices as required.
As the Service Coordinator you will:

  • Deliver Daily and Weekly Reports
  • Manage Major Incident Process Manager and communicate to management and work with the resolving groups
  • Deliver Trend Reporting
  • Problem Identification and Management
  • Process Improvement
  • Work with other IT Teams to identify Process Improvements, Plan and Implement
  • Work with the Service Desk, and other IT Teams (Problems) to identify technology improvements
  • Review customer feedback, attain further clarification where needed, and use to develop suggested improvements
  • Review CRM practices, used categories, used severities and SLA's and identify opportunity for improvement, training and changes
  • Review user community training needs and 'self-help' opportunities
  • Develop material and implement reporting using Power BI
This is an immediate requirement so apply now.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Christina Myles

Jobs you may also be interested in ...

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?