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Communications & Change Analyst

QLD, Other
Posted on 23.11.2017
-> 700.00 per day

- Initial contract until July 2018 paying approx $700/day
- Brisbane CBD Location
- Complex communication and marketing strategies and plans | Creative Writing Skills

Our client, Department of Communities, Child Safety and Disability Services (DCCSDS), is currently seeking a Communications and Change Analyst, to provide communication and engagement services to the ICMS Replacement Program responsible for replacing the current child protection and youth justice ecosystem by delivering an integrated human and social services platform to improve outcomes for vulnerable children and young people in Queensland using a shared client and case management platform.

Background of the Project

The ICMS Replacement Program will replace the current child protection and youth justice ecosystem by delivering a more holistic client and case management solution that offers greater support for the alignment of cross-agency human service delivery and information sharing.

Key Responsibilities

  • Contribute towards project success by ensuring stakeholders are fully aware and understand products and services to be delivered, including contribution to Program Director and Project Managers efforts in the development of Project Communication Plans, Stakeholder Engagement Plans and Change Management Strategies.
  • Design and develop program branding and theming to use for external communication with broader departments, agencies and user groups.
  • Work in partnership with the organisational change manager to implement effective and coordinated change management and engagement activities.
  • Undertake communication and marketing activities identified in approved communication plans.
  • Prepare a range of written materials including cabinet submissions, executive correspondence, briefing material, speech notes and information papers concerned with the program.
  • Research, write/prepare and seek appropriate approvals for information releases, newsletters, presentations, electronic broadcasts, and other communication material for a variety of audiences.
  • Liaise with the Departments Stakeholder, Engagement and Innovation Branch to ensure all communication and marketing activities are consistent with corporate directions and adhere to corporate standards, style and image delivery.
  • Implement and maintain effective communication channels and methods, such as Sharepoint or newsletters, to ensure stakeholders are kept well informed and embed feedback loops.
  • Represent the Department and manage consultations with a diverse set of stakeholders, including but not limited to: other state Government departments, other levels of government and the non-government sector.
  • Negotiate persuasively with executive stakeholders to ensure alignment across corporate strategy, business change outcomes, program objectives and project outputs.

  • Experience developing and managing complex communication and marketing strategies and plans.
  • Marketing and communication techniques in multimedia.
  • Creative writing skills to develop key messages.
  • Exceptional relationship management, communication and negotiation skills.
  • Ability to gather and investigate information from a variety of sources, explore new ideas and different viewpoints.
  • High level interpersonal skills as demonstrated by successful outcomes in the areas of presentation, consultation, negotiation and change management including the ability to prepare, coordinate and present timely and accurate advice.
  • Demonstrate experience in and exposure to project management activities including project management methodologies and practices, preferably applying the PRINCE2 and Agile project management methodologies.
  • Experience with business reform/transformation and enabling change projects/programs.

Desirable Requirements
  • See projects through to completion, monitoring project progress and adjusting plans as required. Commit to achieving quality outcomes and ensures documentation procedures are maintained and stakeholders' expectations are met.
  • Work collaboratively and operate as an effective leader and team member involving people, encouraging them and recognising their contribution. Consults and shares information and ensures others are kept informed of issues.
  • Take personal responsibility for meeting objectives and progressing work. Demonstrate initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved.

  • Program theming and branding collateral
  • Communication Management Plan
  • Stakeholder Engagement Plan
  • Contribute to Organisational Change Management artefacts

To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No. 4A/19013. Should you wish to discuss please contact Kristy Coulter 07 3258 8344.

Your interest will be treated in the strictest of confidence.

How to Apply?

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