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HELP DESK / SUPPORT

Desktop Engineer

Contract/Casual
QLD, Other
Posted on 01.10.2018
  • Long term 18 Month contract
  • Global consulting organisation
  • Based in Maryborough



Support Windows 7 ? 10, MS Office, IOS environments, basic networking experience required and a knowledge of ServiceNow, HPSM or Remedy ticketing.

Regional QLD

This is an outstanding opportunity to move into an exciting role with a progressive, growing and dynamic global consulting/managed services organisation. They have a track record of sustained growth is creating excellent career opportunities for their Desktop Support professionals.

This position would suit an energetic and dynamic professional with the drive to make a difference and innovate, an excellent customer service mentality and a high level of analytical skills. This is an excellent opportunity to work on a breadth of technology with an organisation that supports and promotes internal career progression.

Key Duties:

  • Maintain high level Customer satisfaction
  • Servicing and system repair and maintenance
  • Resolving customer issues in the areas of hardware installation, repair, upgrades and maintenance
  • Investigate complex installations and maintenance
  • Follow up testing and troubleshooting
  • Liaise with customers on administrative technical matters
  • perform analysis and prepare reports on system problems and trends

Experience Required:
  • Minimum of 2 years' experience within in an IT support environment specifically in Desktop/Field Services
  • Prior experience working within an enterprise level organisation
  • High level knowledge of operating systems and software such as Windows 7, 10, MS Office, IOS
  • Prior experience utilising either ServiceNow, HPSM or Remedy ticket management systems
  • Basic networking, O/S, and troubleshooting knowledge
  • Advanced verbal and written communication skills
  • Prior experience building relationships with key stakeholders
  • Proven ability to work in a high pressure environment


To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Evelyn De Lange on 07 3339 5611. Please quote our job reference number: 200174303.

Reference Number: 200174303_1

Contact Details:

How to Apply?

Click on the link below

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