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ICT Service Centre Team Leader

Full Time
VIC, Other
Posted on 01.10.2018
AUD 85538.00 -> 86538.00 Per year

As the Team Leader, you will be leading a small, but dynamic team of IT technicians to provide support and services across multiple-sites. The Team Leader is responsible for coordinating the team to provide on-site and remote support to 3-4 sites within Melbourne, and acting as an escalation point for any issues unable to be resolved by the team members. As such, you will be pivotal in the success of the team's service delivery, driving high-performance as well as nurturing and developing individual staff.
You will be significant in providing high level, complex solutions to customers and your ability to liaise with customers will be evident in the success of major change implementations. Skills & Experience:

  • Demonstrated Team Leading experience within a Helpdesk/Service Desk environment
  • Excellent time management & effective problem-solving skills
  • Strong leadership skills, including delegating, performance managing and driving high-performance to meet and exceed KPI and SLA expectations
  • Proven excellence in customer service delivery
  • Technical knowledge and experience with desktop environments including SOE and supporting in-house software
  • ITIL certification is highly regarded

To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No. 3B/68213. Alternatively, call Steve Webber on 03 9623 6786 for a confidential discussion.

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