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Softwares Support Analyst

Full Time
Other
Posted on 23.01.2018

Our client specialise within the HR Software space, they own their own product and work with both large and small enterprise. Due to rapid growth we currently seek a Software's Support Analyst to join the team.
The responsibilities revolve around managing tickets relating to post implementation issues from the customer. These include:

  • Ticket management and prioritisation
  • General customer service calls
  • Talking with different departments regarding software functionality
  • Application debugging
  • Perform manual testing process to ensure the quality of the solution to be delivered
  • Validate system and data accuracy
  • SQL and excel activities, must have strong skills with excel
  • Help co-ordinate resolution activities with tech teams and client.
The successful candidate will be motivated by application problem solving, you will enjoy dealing with different customers and have a strong problem identifying skill set - strong questioning, communication and listening skills.
We really seek someone that operate without process and can systematically work logically through problems.
You will be rewarded by working with a great team within awesome offices.
For further information please contact Evan Xeres on t: 03 8080 7282 or
e: evan.xeres@peoplebank.com.au

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Contact Details

Contact Name: Evan Xeres

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