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Healthcare Systems Support Specialist - HL7

Full Time
QLD, Brisbane
Posted on 02.05.2018
  • Permanent Sydney opportunity
  • Previous experience with Health systems support is preferred
  • Experience with HL7 preferred.

A permanent opportunity for a Health Systems Support Specialist. You will be required to provide customer assistance within a Sydney based team.


This Global Health Solution Services provider has an opportunity within the clinical segment for a professional Healthcare Support Consultant that has strong technical and administration knowledge within the support of Microsoft Windows-based systems.

The Support Consultant will be accountable to our clients by providing a service built on personal experience, technical knowledge, skills, accomplishments and passion. The successful applicant will be responsible for delivering quality technical support services encompassing; incident resolution, defect management and other support and maintenance related client interactions covering all areas of support and services.

Key Responsibilities:

  • Work in accordance with the ITIL framework to implement and follow quality processes
  • Develop and maintain a strong working relationship with our customers to foster collaboration and facilitate growth
  • Possess strong investigative skills, to determine outcomes from escalated defects.
  • Escalate site issues (current or potential) to the level 3 Support Manager
  • Develop processes which support client engagement, improvement and support
  • Take ownership and responsibility for all escalated incidents from the Level 2 clinical team, including analysis and in-depth troubleshooting.
  • Working with and providing analysis of escalated incidents to development teams for resolution.
  • Work within the team to implement strategies to improve productivity and efficiency with the objective to reduce incidents logged
  • Provide technical and/or functional leadership to the level 2 support team
  • Performing site upgrade and implementation services of clinical products as and when required. ? Development of local scripted solutions to data issues
  • Undertaking performance analysis of currently deployed clinical applications
  • Participate and contribute to team meetings
  • Assisting with the testing of software released from development as required
  • Contribute to continuous improvement of processes and standards
  • Participate in the After-Hours Support Roster on a rotation basis as required
  • Participate in product on-call support as required

Qualification / Experience Required:
  • Supporting clinical applications in the healthcare industry
  • Providing functional and/or technical support for healthcare IT systems
  • Degree in Health Information Management and/or Information Technology
  • ITIL certification
  • Experience providing application Support Services in a technical capacity or equivalent
  • Understanding or experience with the implementation of applications
  • Healthcare clinical product knowledge
  • Understanding of application interfacing.
  • Web Service or HL7 messaging - applicable but not essential
  • Experienced in the use of IIS or Apache (desirable)
  • Ability to create and maintain SQL Scripts desirable.
  • Ability to troubleshoot SQL and Windows Server issues
  • Knowledge of XML data formats
  • SQL scripting experience for data interrogation or reporting.
  • Crystal Report designer experience desirable.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Nathan Coller on 02 94645869. Please quote our job reference number: 200173278.

Reference Number: 200173278_6

Contact Details:

How to Apply?

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