Jobs on PC World.

HELP DESK / SUPPORT

Healthcare Systems Support Specialist - HL7

Full Time
QLD, Brisbane
Posted on 02.05.2018
  • Permanent Sydney opportunity
  • Previous experience with Health systems support is preferred
  • Experience with HL7 preferred.



A permanent opportunity for a Health Systems Support Specialist. You will be required to provide customer assistance within a Sydney based team.

Brisbane

This Global Health Solution Services provider has an opportunity within the clinical segment for a professional Healthcare Support Consultant that has strong technical and administration knowledge within the support of Microsoft Windows-based systems.

The Support Consultant will be accountable to our clients by providing a service built on personal experience, technical knowledge, skills, accomplishments and passion. The successful applicant will be responsible for delivering quality technical support services encompassing; incident resolution, defect management and other support and maintenance related client interactions covering all areas of support and services.

Key Responsibilities:

  • Work in accordance with the ITIL framework to implement and follow quality processes
  • Develop and maintain a strong working relationship with our customers to foster collaboration and facilitate growth
  • Possess strong investigative skills, to determine outcomes from escalated defects.
  • Escalate site issues (current or potential) to the level 3 Support Manager
  • Develop processes which support client engagement, improvement and support
  • Take ownership and responsibility for all escalated incidents from the Level 2 clinical team, including analysis and in-depth troubleshooting.
  • Working with and providing analysis of escalated incidents to development teams for resolution.
  • Work within the team to implement strategies to improve productivity and efficiency with the objective to reduce incidents logged
  • Provide technical and/or functional leadership to the level 2 support team
  • Performing site upgrade and implementation services of clinical products as and when required. ? Development of local scripted solutions to data issues
  • Undertaking performance analysis of currently deployed clinical applications
  • Participate and contribute to team meetings
  • Assisting with the testing of software released from development as required
  • Contribute to continuous improvement of processes and standards
  • Participate in the After-Hours Support Roster on a rotation basis as required
  • Participate in product on-call support as required

Qualification / Experience Required:
  • Supporting clinical applications in the healthcare industry
  • Providing functional and/or technical support for healthcare IT systems
  • Degree in Health Information Management and/or Information Technology
  • ITIL certification
  • Experience providing application Support Services in a technical capacity or equivalent
  • Understanding or experience with the implementation of applications
  • Healthcare clinical product knowledge
  • Understanding of application interfacing.
  • Web Service or HL7 messaging - applicable but not essential
  • Experienced in the use of IIS or Apache (desirable)
  • Ability to create and maintain SQL Scripts desirable.
  • Ability to troubleshoot SQL and Windows Server issues
  • Knowledge of XML data formats
  • SQL scripting experience for data interrogation or reporting.
  • Crystal Report designer experience desirable.


To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Nathan Coller on 02 94645869. Please quote our job reference number: 200173278.

Reference Number: 200173278_6

Contact Details:

How to Apply?

Click on the link below

Click here for more information about this job

Jobs you may also be interested in ...

Essentials

James Cook University - Master of Data Science Online Course

Learn more >

Mobile

Victorinox Werks Professional Executive 17 Laptop Case

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Join the newsletter!

Or
Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?