Jobs on PC World.


Level 1 / 2 Desktop Support - Brisbane

VIC, Melbourne
Posted on 02.05.2018
  • Level 1 / 2 Desktop support, with strong customer focus?
  • Dynamic and supportive team environment
  • Multiple positions available. Brisbane CBD based

Level 1 / 2 Desktop Support roles, ASAP Start. Based in Brisbane CBD


Level 1 / 2 Desktop Support roles, ASAP Start, based in Brisbane CBD.

You will be responsible for:

  • Providing exceptional support to customers in an efficient and effective manner
  • Resolving technical issues at first point of contact and escalating where necessary
  • Logging of all customer requests into our support ticketing system
  • Following up with clients on support requests
  • Management of own support ticket queue ensuring all open requests are resolved as quickly as possible

Essential Skills & Qualifications
  • Proven experience in a Level 1 / 2 Helpdesk role supporting a large number of users is Mandatory
  • Experience providing support in various technical environments
  • Superior written and verbal communication skills with the ability to communicate effectively over the phone
  • Exposure to Microsoft operating systems
  • Exposure to ITSM ticketing and monitoring systems
  • Well-developed troubleshooting and problem solving skills
  • Available to start a new role in Brisbane

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Teagan Pope on 07 3339 5623. Please quote our job reference number: 200174360.

Reference Number: 200174360_4

Contact Details:

How to Apply?

Click on the link below

Click here for more information about this job

Jobs you may also be interested in ...





Back To Business Guide

Click for more ›

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?