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HELP DESK / SUPPORT

Level 1 / 2 Desktop Support - Brisbane

Contract/Casual
VIC, Melbourne
Posted on 02.05.2018
  • Level 1 / 2 Desktop support, with strong customer focus?
  • Dynamic and supportive team environment
  • Multiple positions available. Brisbane CBD based



Level 1 / 2 Desktop Support roles, ASAP Start. Based in Brisbane CBD

Melbourne

Level 1 / 2 Desktop Support roles, ASAP Start, based in Brisbane CBD.

You will be responsible for:

  • Providing exceptional support to customers in an efficient and effective manner
  • Resolving technical issues at first point of contact and escalating where necessary
  • Logging of all customer requests into our support ticketing system
  • Following up with clients on support requests
  • Management of own support ticket queue ensuring all open requests are resolved as quickly as possible

Essential Skills & Qualifications
  • Proven experience in a Level 1 / 2 Helpdesk role supporting a large number of users is Mandatory
  • Experience providing support in various technical environments
  • Superior written and verbal communication skills with the ability to communicate effectively over the phone
  • Exposure to Microsoft operating systems
  • Exposure to ITSM ticketing and monitoring systems
  • Well-developed troubleshooting and problem solving skills
  • Available to start a new role in Brisbane




To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Teagan Pope on 07 3339 5623. Please quote our job reference number: 200174360.

Reference Number: 200174360_4

Contact Details:

How to Apply?

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