Jobs on PC World.


Junior ServiceNow Technical Analyst

Full Time
Posted on 17.03.2018

To be the entry point for all work that will be delivered to this Global Enterprise Team. To validate and set up all solutions to ensure they are standard and repeatable and provide the right customer experience. To set customers up as they consume the products for all CSM teams.
The duties of the Technical Analyst:

  • Set up mid to small customers for the functions so they Aline with strategy.
  • Help build the solution with the Integrator and the service creation team.
  • Report back to Demand & Design for consolidated reporting.
  • Calculate effort required at each internal (build and run) of Service Central (SNOW)
  • Identify changes to the standard solution to the leadership team
  • Ensure all tools including Service central (SNOW) and accesses required are set up
  • Set up required training (&/or run training)
  • Update or create customer required documentation
  • Create or update knowledge articles for teams
  • Report back to process leads for changes in process
  • Test process and tools prior to a customer going live
  • Seek the required endorsements necessary
  • Ensure teams are ready to operate
  • Identify risks and mitigate
  • Communicate progress of deliverable to stakeholders
The Skills you will have:
  • Solving problems of moderate complexity
  • Experience with Service Now (snow Service Central)
  • Gathering data and analysing
  • Reporting experience
  • Documents writing
  • Developing and executing improvement plans
  • Experience in identifying risks and mitigating risks
  • ITIL V3
  • Change management exposure

To Apply:
We can only accept Australian PR holders or Citizens
You MUST submit your resume in a WORD format

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Tom Key

Jobs you may also be interested in ...



Victorinox Werks Professional Executive 17 Laptop Case

Learn more >



Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?