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Application Support Specialist

Full Time
Posted on 25.03.2018

Our client a leader in its field, is currently looking for an Application Support Specialist on a permanent basis. In this role, will see you join the Customer Care and Technical Support Teams and provide 3rd level escalation support to both internal and external users.
The Role

  • Support a service delivery framework which is based on ITIL/ITSM principles
  • Assist in the development of a proactive continuous improvement service delivery program
  • Provide prompt and professional technical support to our customers
  • Troubleshooting and determining causes of operating errors and providing resolution wherever possible
  • Logging bugs in company bug tracking system (Jira) according to IS standard whenever issue is software related
  • Determine where support issues require training, software enhancement or work around to gain resolution
  • Provide support documents on how to resolve issues and assist in capturing knowledge

The Skills and Experience

  • Well developed problem solving skills - ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Systems Analysis - ability to determine how in-house systems should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - ability to identify measures or indicators of system performance and the actions needed to improve or correct performance.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Understanding of ICT architecture
  • Strong skills with Microsoft Office tools particularly Excel, Word, PowerPoint and Project
  • Knowledge and understanding of networking protocols
  • Competent in hardware and diagnosing
  • ITIL certification highly desirable
  • Formal training in Agile practices preferred

What's in it for you

  • A competitive remuneration package
  • Flexible work environment
  • Training opportunities - Our client is heavily invested in your personal development
  • Multiple career opportunities and the opportunity to be part of an exciting transformation journey
  • Added benefits - Well-being days, extra leave days just for you; corporate health benefits and much more
  • Parking available onsite

Apply Now! Or contact Elisha Saggar or Carrie Watts on 3319 7555 for more information.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Elisha Saggar

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