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ITSM Configuration Manager

Full Time
Posted on 23.03.2018

Working for a well reputed company based in Murdoch. My client is looking for a seasoned Configuration Manager who will focus on maintaining accurate information with regard to configuration items required for IT Service Delivery for an initial 6-month contract.
Duties to include:

  • Creation, management and improvements in the Configuration Management process (CMP) including all day to day activities required to carry out, monitor and report on the process and Configuration Management System (CMS).
  • Produce reports, including management reports; impact analysis reports and configuration status reports.
  • Completion of configuration audits of in-scope ICT environments and provision of a mechanism to identify non-compliance across those environments;
  • Supervises the creation and maintenance of configuration item records
  • protect the integrity of service assets and configuration items through the service lifecycle by ensuring that only authorised components are used, and only authorised changes are made;
  • Liaison with process owners to ensure there is an integrated approach to the design and implementation of CM, Change Management, Release and Deployment Management and Knowledge Management;
  • Identification and classification of Service Assets that will be regarded as Configuration Items;
  • Coordination of key interfaces between CM and other processes, in particular, Change Management, Release and Deployment Management and Knowledge Management.
Essential skills:
  • Extensive experience and an in depth understanding of CM processes in an ITIL context
  • Demonstrated experience of implementing a new or revised CM model within an organisation
  • Background in process and workflow design and implementation
  • Experience with management and accurate maintenance of a CMDB
  • Experience in working on large contracts with government and or corporate sector
  • Experience and understanding of managed services contracts
  • Experience of ITSM toolset configuration management systems
  • Good knowledge of Microsoft Office suite and Excel.
  • ITIL v3 qualification
If you have the skills required and available immediately please click "apply" with a WORD version of your CV

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Philippa Valler

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