Jobs on PC World.


Application Support Analyst - Sydney

Full Time
Posted on 25.03.2018

Our client is currently seeking an experienced Application Support Analyst to join their Application Support team. The team is responsible for providing 3rd level escalation support to both internal and external users. This is a high-profile position where you will play the role of a Subject Matter Expert to the wider team.

The Role

  • Support a service delivery framework which is based on ITIL/ITSM principles
  • Assist in the development of a proactive continuous improvement service delivery program
  • Provide prompt and professional technical support to our customers
  • Troubleshooting and determining causes of operating errors and providing resolution wherever possible
  • Logging bugs in company bug tracking system according to IS standard whenever issue is software related
  • Determine where support issues require training, software enhancement or work around to gain resolution
  • Provide support documents on how to resolve issues and assist in capturing knowledge

The Skills and Experience
  • Well-developed problem-solving skills - ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Systems Analysis - ability to determine how in-house systems should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Advanced Verbal Communication Skills
  • Advanced Written Communication Skills
  • Advanced SQL query and scripting skills
  • Advanced troubleshooting skills
  • Excellent knowledge of Microsoft products including Windows Systems, SQL and Dot Net
  • Basic development knowledge
  • ITIL basics

What's in it for you

  • A competitive remuneration package
  • Flexible work environment
  • Training opportunities - Our client is heavily invested in your personal development
  • Multiple career opportunities and the opportunity to be part of an exciting transformation journey
  • Close to public transport and potential car park opportunities within proximity

Please submit CV in WORD format ONLY

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Colby Zurlini

Jobs you may also be interested in ...



Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >



Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?