Jobs on PC World.

IT - OTHER

Desktop Support Analyst

Full Time
Other
Posted on 25.03.2018

Desktop Support Analyst
Desktop Support Analyst required to support staff in Sydney and other remote offices in
Australia. This is a 12-month contract to provide level 1 and 2 IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software.
Responsibilities:

  • Respond promptly to escalations for technical support.
  • Installs, configures and troubleshoots hardware including: laptops, workstations, printers,
  • phones, video conference units and mobile devices.
  • WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
  • technologies (LAN/ Broadband/Wireless)
  • Support Security Standards (anti-virus/anti-spam/firewall/patching)
  • Manage multiple vendor relationships
  • Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT
  • NOC, Security and other teams to identify and resolve escalations and outages
  • Create and maintain user accounts, passwords, data integrity, system access & security
  • Document case status and provides updates to management and end-users
  • Develop, document, and maintain standard operating procedures, best practices and
  • customer service guidelines
  • Own IT projects and drive project deliverables for the team
  • Participate in interviewing, training and mentoring junior team members
  • Drive quality and adherence to best practices within the team, including delegating low
  • complexity work to the Helpdesk

Minimum Qualifications:
  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem-solving abilities are required
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
  • hardware/software and general technology trends

Experience:
  • Polycom and Chromebox for Meetings
  • Knowledge of User Management in Active Directory.
  • Experience working with MACs.
  • Experience with imaging platforms (e.g.WDS and Casper).
  • Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Christina Myles

Jobs you may also be interested in ...

Essentials

Mobile

Victorinox Werks Professional Executive 17 Laptop Case

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Join the newsletter!

Or
Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?